A ceiling stain appears in an upstairs room after the first heavy rain following a hailstorm. The stain is small at first and then darkens with each rain.
What we do
The attic above the stain is opened and the wet insulation is removed. The rafters and the top of the wall are read with a meter, and the path of the water is marked back to the roof. A temporary covering goes on the opening until the roofer completes the repair.
What to expect
The framing reaches its dry standard over several visits, the ceiling board is cut back and replaced once the readings allow, and the record of the storm, the readings and the removed insulation is handed over for the insurer.
Typical job: a supply line failure in a finished basement
What homeowners notice
A supply hose behind a laundry appliance fails while the house is empty. Water runs under the flooring into the finished room beside the laundry.
What we do
The supply is shut off, the water is extracted and the carpet pad and lower drywall are removed. The subfloor and the framing are read, and the drying is set for the room.
What to expect
The room is dried to the readings, the removed material is listed and photographed, and the homeowner receives the full drying log for the claim and the repair.
Extraction in one visit, drying over several typical visit
After a cold night the water pressure drops, and on the next warm morning a supply line in an exterior wall releases water into the wall and down to the lower floor.
What we do
The branch valve is closed and the line drained. The wall is opened at the lowest reading, the soaked insulation is removed and the framing is dried. A plumber repairs the split line on a separate visit.
What to expect
The wall and floor reach the dry standard, the plumber's invoice and the water record are filed together, and the homeowner is shown how the line was protected for the rest of the winter.
After a heavy storm, runoff comes across a driveway and under the garage door, leaving a silt layer across the floor and a brown line on the wall.
What we do
The standing water is extracted and the silt is removed while wet. The garage wall and the threshold are washed, the porous material that the silt reached is removed, and the readings are taken before the space is closed.
What to expect
The garage is dried to the readings, the silt line is photographed and measured, and the homeowner is given a plan of the water path to use before the next storm.
One day of silt removal, then drying typical visit
Typical job: a water heater leak in a utility closet
What homeowners notice
A water heater in a closet fails and releases its tank across the closet floor and under the door into the hall.
What we do
The cold supply and the power are shut off, the tank is drained, and the water is extracted from the closet and the hall. The storage and the baseboard that the water reached are removed, and the wall behind the heater is read.
What to expect
The closet and hall reach the dry standard, the failed unit is kept for the plumber, and the record of the loss is handed to the homeowner for the insurer.
Extraction in the first visit, drying over several days typical visit
Have the same problem?
Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.
